FAQ and help

Oops! I’ve just placed an order and I made a mistake, HELP!

    Please contact us as soon as possible. We typically ship orders the same day or the next business day, so timing is important.Email us right away at hello@iwheel.us, or send us a chat message explaining the correction needed, and we’ll do our best to fix it before it ships.

    Do you ship your wheelchair accessories overseas?

      Currently, we ship within the United States only, including: 
      All 50 states
      Washington D.C.
      Puerto Rico
      U.S. military addresses (APO/FPO)

      We're working on expanding international shipping in the future. If you're outside the US and interested in our products, please contact us.

      How long does shipping take?

      We ship from New Jersey.All products on our website — with the obvious exception of custom wheel covers — are in stock and ready to ship. Orders go out the same day or the next business day.At checkout, you can choose from multiple shipping options with UPS, USPS, and FedEx — including 1-day delivery services. 

      Whether you’re in a hurry for a birthday gift or simply excited to receive your new spoke covers, you’ll be able to select the shipping speed that fits your timeline and budget.

      Will I have to pay tariffs or additional import fees?

      No. Since all our products ship from the USA, there are no tariffs or unexpected import fees. The price you see at checkout is the price you’ll pay — no bad surprises.

      Can I use FSA/HSA funds to purchase?

      Yes! Many I-WHEEL products are eligible for payment through FSA (Flexible Spending Account), HSA (Health Savings Account), or HRA (Health Reimbursement Account) funds.

      Eligible products are clearly marked with “HSA/FSA Eligible – Pay with Gale.”

      At checkout, you can use your HSA/FSA card to pay for eligible items directly. Non-eligible products can be purchased with your regular personal credit card.

      How do I clean my wheelchair pushrim covers?

        Cleaning your push rim covers is quick and easy. Simply wipe them down with a wet cloth or sponge and a little dish soap.

        For tougher or darker rubbing marks, a melamine foam sponge (like Mr Clean Magic Eraser) works great. With just a little effort, your handrim covers will look like new again.

        Where are your products made ?

        I-WHEEL's wheel covers are proudly made in the USA, in New Jersey. Our push rim covers and tire covers are made in Europe.

        How do I know the size of my rear wheels?

          In most cases, your wheel size is engraved directly on your tires. Look for a number in parentheses — the first number typically indicates the wheel size in inches (in the example below, 24").

          Most adult wheelchairs commonly have 24" or 22" rear wheels, while pediatric wheelchairs usually have 22" or 20" wheels.

          If you can’t find the size or aren’t sure, feel free to email us at hello@iwheel.us — we’ll be happy to help you figure it out.

           

           

          How do I know the size of my front wheels?

            Use a ruler and make sure to position it just below the center of the wheel. If your measurement falls between 2 sizes, we recommend ordering the larger one.

            In the example on the picture below, the result is 5.5 inches. The size to order is 6 inches.

            Front wheel being measures with a ruler

            What are the wheel covers made of ?

            Our spoke covers are made from thin PVC, a durable, waterproof type of plastic. They’re lightweight — around 20 oz (500 g) per pair, depending on the size — making them easy to handle. The design is protected with a special layer to prevent fading, so I-WHEEL’s wheel covers are built for everyday use, rain, snow, or shine.

            Do you make wheel covers for e-Motion wheels?

            Yes, we can create wheel covers that work with e-Motion wheels — and we’ve already made several pairs for our awesome customers. Feel free to reach out to us, and we’ll be happy to discuss your specific setup and make sure we design the right fit for you.

            Do your push rim covers contain latex ?

            No, they don't. However, we cannot guarantee that they have never come into contact with latex during production or transport, as they are manufactured in facilities that also handle latex. If you have a severe latex allergy, we recommend consulting your doctor before use. 

            What is your return policy?

            Your satisfaction is very important to us. If you need to request a return or refund, please contact us within 14 days of receiving your order.

            If your item arrives defective, damaged, or incorrect, we will gladly arrange a refund or exchange. In these situations, I-WHEEL will provide a prepaid return shipping label.

            For size-related returns, we’re always happy to help you confirm measurements before placing your order to ensure the best fit. Return shipping for sizing issues may not be covered, so we encourage you to double-check sizing with us in advance.

            You can find our full return policy here. If you have any questions, don’t hesitate to reach out — we’re happy to help.

            Do you sell your wheelchair accessories in bulks?

              Yes! If you are a school, an assisted living facility, a nursing home, a wheelchair rental business, or any other organization looking to buy in bulks, please send us a message at hello@iwheel.us explaining your needs and we'll work on a solution with you!